SAVONLINNA TRAVEL LTD’S RESERVATION TERMS

Savonlinna Travel Ltd’s reservations are subject to the following terms, effective as of 1 February, 2009.

ONLINE RESERVATIONS:

Savonlinna.Travel online shop is an online travel booking system provided by Savonlinna Travel Ltd. Savonlinna.Travel online shop sells travel services to private persons of full age, as well as to companies and organizations.

Payment and reservation confirmation

Savonlinna.Travel online shop accepts Sampo Bank, Nordea and Osuuspankki online payments as well as Visa and Mastercard credit card payments. When booking online, the entire product fee has to be paid by online bank transfer or credit card. The price includes the products and services listed on the product card. The price may vary depending on when the reservation was made. Additional services which can be reserved in connection with the reservations of the product are priced separately. Reservations for additional services are binding. A reservation is confirmed once the entire product fee has been paid. After the customer has paid the reservation fee, the reservation system sends a reservation confirmation, product information and the reservation terms by e-mail to the address provided by the customer. If the customer does not receive a reservation confirmation, the reservation has not been registered. The reservation confirmation should be stored for warranty or reclamation purposes. If the reservation does not get confirmed, the customer should contact Savonlinna Travel Ltd without delay. In such an event, Savonlinna Travel Ltd cannot guarantee product availability.

RESERVATIONS MADE IN THE SAVONLINNA TRAVEL LTD’S RESERVATION CENTRE:

Savonlinna Travel Ltd sells travel services by phone and e-mail as well as in its reservation centre. Services are sold to private persons of full age, as well as to companies and organizations.

Payment and reservation confirmation

Reservations made by phone are invoiced immediately after the reservation. Once the reservation has been made, the customer shall receive an invoice/confirmation and bank transfer forms for making payment. With accommodation and packages, 30 percent of the price is charged as a deposit. Other products are paid with one invoice. A reservation is confirmed once the customer has paid the invoice/deposit. The deposit has to be paid within 7 days of the date of the reservation confirmation. The remaining sum has to be paid at least 6 weeks before the start of the rental period. Reservations for summer season have to be paid by the end of April. Summer reservations made after April are invoiced with one invoice immediately after the reservation confirmation. Reservations for Christmas and New Year (19 December – 15 January) have to be paid by the end of September. Reservations for Christmas and New York made after September are invoiced with one invoice immediately after the reservation confirmation. The remaining sum has to be paid without separate notice, otherwise the reservation is cancelled. If the reservation is made later than 6 weeks before the start of the rental period, the entire sum must be paid immediately. After the customer has paid the reservation fee, a reservation confirmation, product information and the reservation terms will be sent by post or e-mail to the address provided by the customer.

CANCELLATIONS:

Cancellations must always be made in writing, regardless of the form of reservation. A cancellation is considered valid once the reservation centre has received the cancellation notification.

Summer, reservations for 15 June– 15 August

If the customer cancels the reservation before the end of April (30 April), a cancellation fee of 50 euros/reservation shall be charged. If the cancellation is made later than 15 May, the entire rent shall be charged.

Christmas and New Year, reservations for 19 December – 15 January

If the customer cancels the reservation before the 15 of November (15.11.), a cancellation fee of 50 euros/reservation shall be charged. If the cancellation is made later than 15 of November, the entire rent shall be charged.

Other times:

If the customer cancels the reservation earlier than 21 days before the start of the rental period, a cancellation fee of 50 euros shall be charged. If the cancellation is made later than 21 days before the start of the rental period, the entire rent shall be charged.

If the reservation is cancelled before the start of the rental period due to sudden illness, accident or death affecting the customer or his or her immediate family which has occurred after the reservation was made, the customer has a right to have any rent which has been paid returned minus a service fee. The reservation centre must be contacted without delay, and a doctor’s certificate or other reliable document must be presented. If a cancellation based on the above is made during the rental period, the rent will not be returned.

If the customer wants to change the reservation, this is considered a cancellation of the prior reservation and as a new reservation.

In the case of force majeure, Savonlinna Travel Ltd has the right to cancel a reservation. In such an event the customer has the right to receive full compensation. Expenses caused to the customer by a reservation which has been cancelled due to force majeure are not compensated.